Beyond Lace
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Company
Six ways in, each with a response time we publish and hold ourselves to. Every message is read by someone who can actually act on it — choose the desk that fits and you skip the triage entirely.
No channel is a dead end and none of them route to an autoresponder. The response times below are commitments, not aspirations.
Fastest route
Quotes, order status, shade questions. If it is urgent, use this — it reaches a person, not a queue.
+86 147 2600 1244
Under 2 hoursVoice · sales desk
For wholesale conversations that are faster spoken than typed. Ask for the partner desk by name.
+86 147 2600 1244
Mon–Fri, 9–18 CSTConsidered enquiries
Best for detailed briefs, bulk specifications, press requests and anything that needs a paper trail.
care@beyondlace.com
Within 24 hoursDMs open · @beyondlacewigs
Shade opinions, styling questions, and the transformation gallery. Our most visual channel by some distance.
@beyondlacewigs
Checked dailyMainland China & East Asia
The primary line for partners and clients operating in mainland China, in the timezone of our floor.
ID: beyondlace-official
Business hours CSTBroadcast · capsule drops
Capsule drop alerts and restock notices for partners who would rather not watch an inbox.
@beyondlace
Broadcast channelBusiness hours
All times China Standard Time (UTC+8) — the timezone of our manufacturing floor. International messages are answered within 24 hours regardless of when they land.
Social