Beyond Lace
Loading…Beyond Lace
Loading…We treat support as the retention pillar, not a cost centre — because a unit that ships late or returns badly undoes everything the floor got right. Start where you need to.
Every order emails a tracking link at dispatch. Live in-account tracking activates with customer accounts (Clerk sign-in, arriving with the auth phase) — until then, your dispatch email is the source of truth, and support can look anything up in minutes.
Have your order number?
It looks like BL-XXXXXXand sits at the top of your confirmation email. Send it through the contact form below with the topic “An order” and we reply with a full status, usually same-day.
Go to contact formThirty days, lace uncut, original condition. Lace Test kit purchases credit automatically against your unit — and if you used the kit first, odds are you will never need this paragraph. Full text in the shipping & returns policy.
Complimentary worldwide over $400. Standard 5–9 business days, express 2–4. Every unit ships insured and signature-on-delivery. Unbranded outer packaging is a checkout option on every order, always.
Twelve months on construction — cap seams, knots, lace integrity. Hair itself is a natural material and behaves like one; what we warrant is that the build will not fail before the hair does. Batch-consistency claims are covered without time limit.
Salon and distributor orders route to a dedicated desk with committed response times. The wholesale programme covers terms; existing partners reach the desk through the portal.
The Claude-powered stylist — face shape, skin tone, and lace matching guidance in chat — activates with the AI integration phase. Until then, the contact form below reaches the same humans, just slower.
Every message is read by a person who can actually fix the thing. Wholesale enquiries route to the partner desk; press to the studio.
Careers
We hire slowly and deliberately. Open roles live here.